Read through our Terms of Service.

Terms of Service Agreements

In-Store Repair Service

Return Policy (Retail Merchandise)

If you are not 100% satisfied with your merchandise purchase, you can return the product within 15 days from the date of purchase and get a full refund or exchange. Any product you return must be in the same condition you received it and in the original packaging. Special order items are not returnable.

Repair Policy

DelmarvaRepair™ will not be held responsible for loss or damage to equipment in case of fire, theft, accident, or any other cause.

Data Backup/Loss

DelmarvaRepair™ is not responsible for any loss of data that may occur during this repair.  The customer is responsible for backing up any data before having the device repaired.

Diagnostics

The cost estimation tool is used to provide an estimated cost for repairing a device. Repair costs are subject to change. All devices checked into our repair centers are subject to a $35.00 diagnostic fee

Our Repair Estimate is made before a diagnosis on the device is completed. The final repair cost may vary. All devices checked in for service are subject to a nonrefundable $35.00 diagnostics fee. This fee is waived if the customer chooses to have the device repaired with DelmarvaRepair™.

Repair Warranty

All iPhone, iPad, and android glass repairs come with a lifetime warranty. Lifetime warranty does not cover physical damage, LCD breakage due to pressure, or any parts attached to the replacement glass such as home button, proximity sensor, camera, touch id, or speaker.

All phones, tablets, computers, and devices checked in for service are carefully diagnosed and looked at. At any time if a device is water    damaged or the water sensors are tripped, all lifetime/normal warranties are voided and a 14 day warranty is given.

Repair Hardware used to fix a device such as batteries, keyboards, LCD screens, Hard Drives, Memory, Logic Boards, Display Assemblies,  CPU’s, CPU Fans, and all other hardware sold as a repair item is subject to a 6 month warranty. This warranty is separate from our lifetime warranty on iPhone, iPad, and Android glass repair.

All Service performed other than hardware on a device comes with a 30 day warranty.

Turnaround

While we strive to provide an hour turnaround time for devices with in-stock repairs—depending on the repair volume or on-order repair parts, turnaround time for device repair is typically 2-5 business days.

Virus/Spyware Warranty

Devices that are infected with malware, spyware, viruses, or malicious software are subject to a 7 day warranty. Devices that are wiped completely and reloaded are not subject to a virus/spyware warranty.

Service Drop Off

Upon repair or service completion, DelmarvaRepair™ will provide three (3) phone attempts to notify the customer that their device is ready for pickup. All phone logs are recorded. All devices left more than 30 days, after the completion of the repair, becomes property of DelmarvaRepair™.

Send us an Email

Have a question? Send us a quick message and we'll get back to you soon.

Not readable? Change text. captcha txt

Start typing and press Enter to search